Welcome to my social media portfolio.
I’m Stephanie Romanski, a social media strategist and community manager with a background spanning journalism, nonprofits and digital media. I combine content strategy, community engagement, digital storytelling and operational systems to help organizations build stronger online relationships.
Community Management · Social Strategy · Digital Storytelling · Community Operations
🦅 COMMUNITY MANAGEMENT AT SCALE
Friends of Big Bear Valley
500K+ member Facebook community
Managing an enormous, passionate community requires more than moderation. My work combines member support, moderator coordination, engagement, sensitive-event response, storytelling and the operational systems that keep a large community running.
Community Moderation · Moderator Coordination · Sensitive-Event Response · Engagement · Video Storytelling
📰 SOCIAL MEDIA + AUDIENCE DEVELOPMENT
The Grand Island Independent
Building a social media operation from the ground up
I helped build the newspaper’s early social media operation, integrating social media, breaking news, video and digital engagement throughout the newsroom. The work grew from experimenting with emerging platforms into a broader audience-development strategy connecting journalism with the community in real time.
Social Strategy · Audience Development · Breaking News · Community Engagement · Training · Multimedia
🏆 1st Place — Best Use of Social Media
🏆 2nd Place — Best Use of Social Media
🏆 2nd Place — Online Coverage of Breaking News
💬 COMMUNITY OPERATIONS + SYSTEMS DESIGN
Community Command OS
A practical operating system for people managing online communities
I created Community Command OS to turn years of hands-on community management experience into a practical, repeatable system. It brings moderation, onboarding, rules, escalation, crisis response, engagement, scheduling and community health together in one organized toolkit designed to help community teams work more consistently and confidently.
Community Operations · SOP Development · Process Design · Moderator Training · Crisis Planning · AI Workflows
🚨 CRISIS + RAPID RESPONSE
Calm systems for high-pressure moments.
My journalism background taught me how to communicate when information is changing quickly, emotions are high and thousands of people may be watching. Today, I apply that experience to sensitive online-community situations, misinformation, conflict and sudden surges in attention.
MONITOR → VERIFY → COMMUNICATE → MODERATE → ESCALATE → DOCUMENT → UPDATE
Breaking News · Crisis Communications · Social Listening · Information Verification · Sensitive-Event Moderation
ADDITIONAL EXPERIENCE
My work has always crossed disciplines, from experimenting with emerging social platforms to multimedia production, training and community leadership.
Early Social Innovation
I began experimenting with social platforms while they were still emerging as tools for journalism, developing reader chats, conversational social coverage and new ways for a local newsroom to connect directly with its audience.
Social Innovation · Audience Engagement · Emerging Platforms
Podcasting + Multimedia
My digital storytelling work spans video, audio, graphics, livestreaming and podcast production, giving me the flexibility to choose the format that best fits the story and the audience.
Video · Audio · Podcasting · Graphics · Livestreaming
Training + Leadership
I’ve trained staff on social media and multimedia, coordinated moderators, developed workflows and documentation, and helped teams make better decisions without needing someone to provide an answer every time.
Training · Moderator Leadership · Documentation · Workflows
WHAT I BRING
My experience combines the creative, strategic and operational sides of social media and community management.
💬 COMMUNITY MANAGEMENT
Building and supporting online spaces where people feel heard, informed and connected.
- Moderation
- Member Engagement
- Community Guidelines
- Sensitive-Event Response
- Conflict Management
- Moderator Coordination
📱 SOCIAL STRATEGY
Developing organic social programs that connect content decisions to audience and organizational goals.
- Organic Social Strategy
- Content Planning
- Audience Development
- Platform Strategy
- Analytics + Reporting
- Content Repurposing
🎥 DIGITAL STORYTELLING
Creating content that informs, engages and gives organizations a recognizable human voice.
- Video Production
- Podcasting + Audio
- Graphics
- Writing + Editing
- Livestreaming
- Multimedia Storytelling
⚙️ COMMUNITY OPERATIONS
Building the processes behind strong social and community programs so teams aren’t reinventing the work every day.
- SOP Development
- Moderator Training
- Escalation Systems
- Crisis Planning
- Workflow Design
- AI-Assisted Workflows
TOOLS + PLATFORMS
Adobe Premiere Pro · Photoshop · Audacity · Audition · Canva · CapCut · WordPress · TownNews/BLOX · Field59 · Google Workspace · Meta Business Suite · Facebook · Instagram · LinkedIn · TikTok · YouTube · AI Tools and more.
LET’S WORK TOGETHER
Let’s build something people want to be part of.
I bring experience building social media programs from the ground up, managing communities at enormous scale, creating content across formats and developing systems that make the work easier and more effective.
I’m currently interested in remote opportunities in Community Management, Social Media Strategy, Community Operations, Audience Development and Digital Content.