Turning Community Management Experience Into a Repeatable System
The Challenge
Community managers are often expected to handle everything from spam and conflict to moderator training, crises and engagement, without a real operating system.
What I Built
I created Community Command OS™, a practical toolkit that turns community-management knowledge into documented, repeatable workflows.
The system includes:
- Moderator handbook and onboarding
- Community rules templates
- Crisis/escalation decision trees
- Troll and spam response scripts
- Sensitive-event templates
- 100 engagement prompts
- Moderator scheduling
- Community-health tracking
- AI prompts for community managers
- Admin-intervention guidelines
- Specialized nonprofit, creator and Facebook Group editions
- Agency/client implementation tools
Why It Matters
This project demonstrates something beyond day-to-day moderation: community operations design.
I identified recurring problems community teams face, developed standardized processes for handling them, created training and decision-support resources, and packaged those systems so they can be implemented by other community professionals.
That complements a career that already includes large-community moderation, management of 40+ social accounts, audience development and pioneering social-media integration in a newsroom.